Helping people prepare for, find, and keep good jobs is what Goodwill is about.

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total people served in 2020

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people placed into jobs within area businesses

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program participants who worked and earned paychecks at Goodwill

May 20, 2015

Success Story
Niki

Niki with awardNiki Turner is a single mother who returned to work two years ago after attending school while raising her children. For several years prior to working, Niki did not know she was eligible to receive any tax credits and did not receive a refund. 

After seeking assistance from Goodwill’s MoneyWorks’ tax preparation services at Goodwill’s headquarter facility – a designated Volunteer Income Tax Assistance (VITA) tax site – Niki was pleasantly surprised with her tax refund. Having not filed taxes for two years because of her low income and the high cost of filing, she had no idea she would be qualified for the Earned Income Tax Credit (EITC), the Child Tax Credit, as well as the Michigan Home Heating Credit and Property Tax Credit. She did not anticipate receiving such a large refund amount, which totaled more than half of her yearly income! Niki is the targeted population for the Earned Income Tax Credit, which is designed to assist low-to-moderate income families and reward working.

A friend told her about the tax service and she was happy she made the appointment. Although frustrated about gathering all of the required tax documentation, she learned it was worth taking the time to get the information needed for filing. Niki is grateful for the tax preparation provided by Goodwill MoneyWorks and VITA Services for West Michigan. She is so pleased with the service she received, she is making another appointment to complete her prior year tax return.

The money received will go a long way for Niki. It will allow her to pay ahead on bills, help pay for her daughter’s drivers education, purchase clothes for her children, and buy furniture needed for her home. Niki was very savvy with her return. With assistance from MoneyWorks, she elected to split her refund between her checking and savings accounts to build an emergency fund. 

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Your support fosters new programs and services!

As we reach the end of another challenging year we reflect with gratitude on our resiliency and recovery, and the special help of donors. Not only did we survive another year of COVID-19, staff shortages, and uncertainties, we have several new initiatives to celebrate and, with you, look forward to their continued growth.

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Would you be able to make a financial gift of $200, $100, $50, or the amount of your choosing, to support our effort of changing lives through the power of work? We are so grateful for your support.

Financial Gifts


Give your time. Change a life.
Become a Goodwill VITA volunteer!

Goodwill VITA (Volunteer Income Tax Assistance) volunteers provide free tax assistance to low- to moderate-income workers and families eligible for significant state and federal tax credits.

Make a difference! Help working people claim and keep all the refunds they are entitled to.

No accounting experience required! Volunteers receive FREE IRS training and certification.

Flexible hours! You can volunteer for day, evening, and/or Saturday hours in any of our tax-prep sites.

Call 231-722-7871, ext. 8482 for more information.

VISIT VITA WEB SITE


Success Story: Bruce

After spending 30 years in prison, Bruce returned to a town he didn’t recognize and faced the daunting task of starting a new life. Goodwill’s Offender Success (OS) program worked with Bruce to define and achieve the goals he set for himself.

“Thanks to Goodwill, I have been given a new opportunity,” he said.

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Senior leadership changes announced

Kristin Garris was recently promoted to chief workforce officer, a new position that oversees Goodwill’s workforce development and human resources departments, as well as GoodTemps Staffing Solutions.

Goodwill Industries is also pleased to announce the recent hire of Nick Carlson as the agency’s new business development director. Carlson will provide operational oversight and business development of Goodwill’s Janitorial Services and Industrial Services business-to-business contracts, as well as lead the organization’s sustainability and recycling initiatives.

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Virtual awards ceremony shared with community

Goodwill’s Achievers of the Year in-person celebration was cancelled again this year due to the COVID-19 pandemic. We enlisted the help of Andy O’Reilly and Derek Wong from the Muskegon Channel to record a virtual event. We taped each award winner separately and safely, and then stitched them together with our video achiever profiles recorded back in March of 2020.

Congratulations to Achievers of the Year: Kawan, Tim, Quentin, and Hailey; Employer Partners of the Year: Northway Lanes, SRS Fiberglass, and McDonald’s of Hart; Contract Partner of the Year: Spectrum Health; and Volunteer of the Year: Susanne McGee.

View the awards ceremony video and the individual stories from our Achievers of the Year page:

Achievers Page


Achievers of the Year

Each year we celebrate community members who overcame adversity through the power of work, and the employers who supported them.

Achievers page


GIWM named regional facilitator hub for MI Tri-Share Child Care Program

The MI Tri-Share Child Care Program is a new innovative approach to increasing access to high-quality, affordable child care for working families. The “tri-share” model splits the cost of child care three-ways — between state funding, employers enrolled in the program, and eligible employees.

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New electronics room in Apple Avenue store

On March 1, the Goodwill retail store  at 1501 E. Apple Avenue opened a new "Electronics Room" in a previously unused space just off their regular sales floor.

"Previously owed desktop and laptop computers, stereo systems, speakers, TVs, DVD/Blu-Ray players, video game systems, PC parts, and more, are for all for sale at great prices," said E-Commerce Manager Adam Kragt.

 "It's an excellent resource for customers," added Team Leader Clayton Burch. "Everything has been completely tested and ready to go for customers."

 Check out the WZZM-TV video story with Jon Mills here:

View Video


View our annual report

Our 2020 annual report recognizes a year of providing community support as well as achievements in our business, our culture, and in changing lives through the power of work. The annual report also recognizes the four 2019-20 Achievers of the Year and tells their stories.

View our annual report pdf.

View PDF


Goodwill is Committed to Diversity, Equity, and Inclusion

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Goodwill Career Center

Currently open by appointment only. Call 722-7871.

  • Job search assistance
  • Résumé development
  • Career exploration
  • GoodTemps application
  • Resource assistance

Masks are required for entry.

271 E. Apple Ave, Muskegon

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