Helping people prepare for, find, and keep good jobs is what Goodwill is about.


total people served in 2022


people placed into jobs within area businesses


program participants who worked and earned paychecks at Goodwill

Apr 26, 2023

Goodwill Industries hires new retail operations director


Steven JacksonGoodwill Industries of West Michigan is pleased to announce the recent hire of Steven Jackson as the nonprofit agency’s new retail operations director

“Steve brings a tremendous amount of knowledge and experience in retail operations management and logistics, customer service, project management, and motivational team-building,” said Goodwill President and CEO Jeanette Hoyer. “We are thrilled to benefit from his comprehensive expertise and people-centric leadership.”

Jackson has over 30 years of senior management experience with retailers such as Target and JCPenney. Jackson steps down from his position as site director for Urban League of West Michigan’s Cure Violence program in Grand Rapids. He holds a Bachelor of Science in Marketing from Ferris State University. 

“Colin Powell once said, ‘Leadership is solving problems' and it relates to retail so well,” Jackson said. “I’m excited about the opportunity to join the Goodwill team and share my retail knowledge and problem-solving abilities.” 

Goodwill Industries of West Michigan’s retail division operates and manages 17 store and donation center locations, an outlet center, ecommerce sales, donated goods production, and transportation departments. 

Share this post

Success Story: Kaylyn

Kaylyn’s career coach, saw something special about her from the beginning. “Kaylyn has a strong desire to succeed. She's hungry, and once she finds her thing, she'll be a world changer,” Joe said.

“Goodwill placed me in a work experience that was focused on assembly which not only helped me learn to work as a member of a team, but also show me the importance each person on that team,” said Kaylyn.

Read More

Employee Spotlight: Jaime Hughes

Jaime brings enthusiasm and an eagerness for learning to her work as accounts payable specialist at our corporate headquarters. Employed at Goodwill for 3 years, Jaime began her career with Goodwill working in our electronics recycling department before transitioning to her current role. 

Jaime loves it at Goodwill. “I like the people here. They are very human. I’ve never worked at a place like this before – it’s so great.”  

Read More

Business Development Director named 
Innovator of the Year

The annual award recognizes and celebrates the most innovative ideas of the lakeshore area. Nick Carlson championed and coordinated Goodwill’s unique joint-venture partnership with HydroBlox Technologies, a plastics recycling company that manufactures products that aid in stormwater drainage infrastructure.

Read More

HydroBlox Technologies and Goodwill Industries of West Michigan announce plastic recycling partnership

“In keeping with Goodwill’s focus on sustainability and the triple-bottom line, we are excited to launch a new business line that diverts landfill-bound plastic, while also providing good-paying jobs,” GIWM President and CEO Jeanette Hoyer said. 

Read More

Give your time. Change a life.
Become a Goodwill VITA volunteer!

Goodwill VITA (Volunteer Income Tax Assistance) volunteers provide free tax assistance to low- to moderate-income workers and families eligible for significant state and federal tax credits.

Make a difference! Help working people claim and keep all the refunds they are entitled to.

No accounting experience required! Volunteers receive FREE IRS training and certification.

Flexible hours! You can volunteer for day, evening, and/or Saturday hours in any of our tax-prep sites.

Call 231-722-7871, ext. 8482 for more information.


Goodwill is Committed to Diversity, Equity, and Inclusion

Learn More

Quick links to other pages: