Helping people prepare for, find, and keep good jobs is what Goodwill is about.


total people served in 2020


people placed into jobs within area businesses


program participants who worked and earned paychecks at Goodwill

Sep 24, 2021

Success Story

TomasyneAfter relocating to Michigan, Tomasyne needed to find work in her new community but was having difficulty securing a job on her own. “My confidence level in my ability to find new employment was getting low. I knew I needed help,” she said.

Tomasyne had heard that Goodwill helps people with job placement so she called the Career Center and made an appointment with Career Coach LaTonya Burks. After some career exploration and assessment of her skills, LaTonya suggested she enroll in Goodwill’s GoodWorks training program. This 2-4 week customizable program includes classroom instruction consisting of topics such as résumé writing, interview coaching, job search assistance, and financial training (budgeting, saving, debt reduction). The training also includes paid Work Experience Training in Goodwill’s Industrial Services Center doing work such as packaging and assembly for Goodwill’s contract partners. “The in-house work experience helps introduce or reacclimate a person to the routine and structure of work,” LaTonya said. “It also enhances their résumé and skill set, and puts money in their pocket.”

Tomasyne does have some physical limitations. Due to hip replacement surgeries, she is unable to stand for long periods of time so LaTonya partnered with GoodTemps Staffing Specialist Aneke Sain on finding a job in an office setting. At the conclusion of the program Tomasyne secured a GoodTemps assignment with local nonprofit Community enCompass as an eviction prevention program housing resource specialist and is thriving in her new role. “I got my confidence back and I can now pay my bills,” she said.

“We knew that Ms. Clark’s extensive work history in the human services field and skill set would be an excellent fit for the temp-to-hire position,” LaTonya said.

“I really like being a part of a team,” Tomasyne said. She enjoys helping people and having a job with meaning. “I work to ensure applicants of the program have an opportunity to keep or obtain housing.”

“For assistance with looking for work, guidance, and job skills … Goodwill is equipped to help in all these areas and more. It will change your life so I tell people to take advantage of the awesome services they offer.”


GoodWorks is a three-week program designed to improve employability skills and work behaviors to ensure successful long-term job placement in the community. Participants may be referred internally or by a community partner. GoodWorks is aimed at individuals who have had long gaps in employment and/or those who need extra support before securing permanent employment. A career coach works one-on-one with each participant to create a customized plan to meet their employment goals. The program consists of two main parts. Part one involves classroom instruction including topics such as communication and interpersonal skills, mock interviews, job search & interview prep, job retention, budgeting, and more. Part two involves paid work experience training in Goodwill’s Industrial Services Center doing work such as packaging and assembly for Goodwill’s contract partners. There is no fee for eligible participants.

Work Experience Training

Work Experience Training uses time-limited, wage-paying jobs that combine real work, skill development, and supportive services to transition participants rapidly and successfully into the labor market. Participants learn the customs and routines of work, establish an employment record, and generate employer references to enhance their competitiveness. Participation is through eligibility requirements determined through Offender Success, EXIT, and other programs.

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Your support fosters new programs and services!

As we reach the end of another challenging year we reflect with gratitude on our resiliency and recovery, and the special help of donors. Not only did we survive another year of COVID-19, staff shortages, and uncertainties, we have several new initiatives to celebrate and, with you, look forward to their continued growth.

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Become a Goodwill VITA volunteer!

Goodwill VITA (Volunteer Income Tax Assistance) volunteers provide free tax assistance to low- to moderate-income workers and families eligible for significant state and federal tax credits.

Make a difference! Help working people claim and keep all the refunds they are entitled to.

No accounting experience required! Volunteers receive FREE IRS training and certification.

Flexible hours! You can volunteer for day, evening, and/or Saturday hours in any of our tax-prep sites.

Call 231-722-7871, ext. 8482 for more information.


Success Story: Bruce

After spending 30 years in prison, Bruce returned to a town he didn’t recognize and faced the daunting task of starting a new life. Goodwill’s Offender Success (OS) program worked with Bruce to define and achieve the goals he set for himself.

“Thanks to Goodwill, I have been given a new opportunity,” he said.

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Senior leadership changes announced

Kristin Garris was recently promoted to chief workforce officer, a new position that oversees Goodwill’s workforce development and human resources departments, as well as GoodTemps Staffing Solutions.

Goodwill Industries is also pleased to announce the recent hire of Nick Carlson as the agency’s new business development director. Carlson will provide operational oversight and business development of Goodwill’s Janitorial Services and Industrial Services business-to-business contracts, as well as lead the organization’s sustainability and recycling initiatives.

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Virtual awards ceremony shared with community

Goodwill’s Achievers of the Year in-person celebration was cancelled again this year due to the COVID-19 pandemic. We enlisted the help of Andy O’Reilly and Derek Wong from the Muskegon Channel to record a virtual event. We taped each award winner separately and safely, and then stitched them together with our video achiever profiles recorded back in March of 2020.

Congratulations to Achievers of the Year: Kawan, Tim, Quentin, and Hailey; Employer Partners of the Year: Northway Lanes, SRS Fiberglass, and McDonald’s of Hart; Contract Partner of the Year: Spectrum Health; and Volunteer of the Year: Susanne McGee.

View the awards ceremony video and the individual stories from our Achievers of the Year page:

Achievers Page

Achievers of the Year

Each year we celebrate community members who overcame adversity through the power of work, and the employers who supported them.

Achievers page

GIWM named regional facilitator hub for MI Tri-Share Child Care Program

The MI Tri-Share Child Care Program is a new innovative approach to increasing access to high-quality, affordable child care for working families. The “tri-share” model splits the cost of child care three-ways — between state funding, employers enrolled in the program, and eligible employees.

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New electronics room in Apple Avenue store

On March 1, the Goodwill retail store  at 1501 E. Apple Avenue opened a new "Electronics Room" in a previously unused space just off their regular sales floor.

"Previously owed desktop and laptop computers, stereo systems, speakers, TVs, DVD/Blu-Ray players, video game systems, PC parts, and more, are for all for sale at great prices," said E-Commerce Manager Adam Kragt.

 "It's an excellent resource for customers," added Team Leader Clayton Burch. "Everything has been completely tested and ready to go for customers."

 Check out the WZZM-TV video story with Jon Mills here:

View Video

View our annual report

Our 2020 annual report recognizes a year of providing community support as well as achievements in our business, our culture, and in changing lives through the power of work. The annual report also recognizes the four 2019-20 Achievers of the Year and tells their stories.

View our annual report pdf.

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Goodwill is Committed to Diversity, Equity, and Inclusion

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Goodwill Career Center

Currently open by appointment only. Call 722-7871.

  • Job search assistance
  • Résumé development
  • Career exploration
  • GoodTemps application
  • Resource assistance

Masks are required for entry.

271 E. Apple Ave, Muskegon

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