Programs & Services













 

Goodwill Industries offers a broad range of employment programs and services to fulfill a diverse set of community needs. In addition to helping people prepare for, find, and keep good jobs -- Goodwill offers related support services such as financial literacy, tax preparation services, resource assistance, skills assessment, personal coaching, and more.

 

Services described below are available at:

Goodwill Headquarters 
271 East Apple Avenue in Muskegon
(entrance off Ambrosia Street)
Monday through Friday from 8:00 a.m. to 4:30 p.m.

– OR –

Goodwill Career Center 
271 East Apple Avenue in Muskegon
(entrance off Sophia Street)
Monday through Friday 8:00 a.m. to 4:30 p.m.

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Goodwill Programs & Services

Click program name for more information.


Beyond Jobs

Beyond Jobs is a program sponsored by the Walmart Foundation that assists women with job training and placement, and helps them plan for continued success. Serving unemployed and underemployed women, Goodwill offers individualized career counseling, work readiness/skills training, job placement, financial support services, mentoring, and more.

Services at Goodwill Headquarters.

EX-offenders In Transition Program (EXIT)

The EX-offenders In Transition Program provides comprehensive support services to criminal offenders living in the cities of Muskegon and Muskegon Heights. In partnership with nonprofit organization 70x7 Life Recovery, this alternative sentencing option provides participants referred by the Muskegon County Probation Office with case management, mentoring, and occupational training. The program is designed to help participants be involved in their community in more positive ways, reducing the likelihood of future criminal activity.

Services at Goodwill Career Center and other locations.

Felony and Conviction Employment Supports (FACES)

Upon referral from Disability Network Lakeshore, Goodwill provides Michigan Rehabilitation Services in Ottawa County with formal assessments regarding the impact of clients’ criminal backgrounds on their search for employment. Goodwill provides peer support services to exoffenders as indicated by these evaluations.

Services provided at other locations.

Financial Services

Goodwill offers a variety of financial services to help people build a successful future and achieve their financial goals. Services include one-on-one support and coaching for success in spending, saving, debt reduction, and more. In addition, career planning and job placement assistance, and links to benefits are also offered. Services are customizable; participants pick and choose the offerings to best achieve their goals.  

Services at Goodwill Headquarters, Goodwill Career Center, and other locations.

GoodTemps

GoodTemps is a temporary staffing agency offering displaced workers, ex-offenders, and others, assistance in entering or re-entering the job market. Using its extensive network of local employers, GoodTemps places individuals in a wide variety of occupations and skill levels. Temporary assignments are often the “foot in the door” that lead to permanent placements. There are no start-up or placement agency service fees for workers. Workers receive weekly paychecks while gaining valuable work experience and contacts.

A full-time case manager is available to provide workers with supports such as career planning, on-the-job conflict resolution, money management classes, job retention skills training, community resource assistance/referrals, and one-on-one coaching. For more information call (231) 739-9010 or visit www.goodtempsmi.com.

Services at Goodwill Career Center.

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Managed Employment Program

The Managed Employment Program uses time-limited, wage-paying jobs that combine real work, skill development, and supportive services to transition participants rapidly and successfully into the labor market. Participants learn the customs and routines of work, establish an employment record, and generate employer references to enhance their competitiveness. Participation is through eligibility requirements determined through Prisoner Reentry and EXIT.

Services at Goodwill Headquarters, Goodwill Career Center, and other locations.

Moral Reconation Therapy (MRT)

MRT uses effective behavioral strategies aimed at decreasing recidivism of ex-offenders through the development of moral reasoning. Led by a trained and certified facilitator, participants move step-by-step through 16 stages of development using a combination of group and individual counseling, verbal testimonies with peer assessments, and homework assignments. MRT is a process that strengthens moral decision-making with the goal of developing positive and productive individuals. MRT has proven to be especially effective for treatment-resistant offenders with substance abuse problems, anger issues, or antisocial or personality disorders. This elective therapy is offered to EXIT program participants and available as fee for service through private referrals.

Services provided at other locations.

Prisoner Reentry (PR)

Prisoner Reentry program is a state-wide strategic approach to creating safer neighborhoods and better citizens through the delivery of a seamless plan of services, programming, support, and supervision for prisoners re-entering the community. Program participants are referred by the Michigan Department of Corrections Parole Board.

Services at Goodwill Career Center.

Retail Training Program

This program is a combination of classroom instruction and paid, on-the-job training to prepare participants for a career in retail. The intensive program utilizes curriculum from the National Retail Federation providing an overview of the retail industry, customer service, sales, and operational strengths. Graduates will gain the skills and knowledge needed for entry-level retail work. This vocational training can be customized for retail businesses or other organizations.

Services at Goodwill Career Center and other locations.

Return-to-Work Program

Return-to-Work facilitates the return of injured workers to the workforce as soon as it is medically appropriate. Goodwill assists employees who have sustained an injury or illness by providing temporary, alternate, or light-duty work. Gradual increases in length or difficulty of the work builds strength and tolerance levels until the worker can return to his/her regular employment.

Services at Goodwill Headquarters.

Supported Employment Program

Targeted primarily toward people with developmental disabilities or mental impairment, this model of service provides one-on-one training and on-going support for successful transition to community-based employment. The program combines community job development, job coaching, and long-term follow-up to maximize employment potential. Participants are referred through Michigan Rehabilitation Services.

Services at Goodwill Career Center and other locations.

Supportive Services for Veteran Family Program (SSVF)

Under the U.S. Department of Veterans Affairs’ Supportive Services for Veteran Families Program, Goodwill provides supportive services to low-income Veteran families living in or transitioning to permanent housing in Manistee and Mason counties. Eligible veterans enrolled in this program also receive case management and assistance in obtaining VA and other benefits. This program is in partnership with Northwest Michigan Community Action Agency (NMCAA). For more information, veterans and their families in Manistee and Mason counties are encouraged to contact Goodwill’s SSVF Case Manager at (231) 233-9178.

Services provided at other locations.

Tax Preparation Services

Goodwill provides free tax preparation services for qualifying low- to moderate-income individuals and families. Certified volunteer preparers help filers maximize their returns through state and federal tax credits such as Earned Income Tax Credit (EITC), Michigan Homestead Property Tax Credit, and others. Goodwill also offers free self-service and online options with support, for those who prefer to file taxes on their own. For detailed information and eligibility requirements, visit the VITA web site. To become a volunteer call (231) 722-7871.

Services at Goodwill Headquarters, Goodwill Career Center, and other locations.

Ticket To Work Program

The Ticket to Work Program can help Social Security beneficiaries go to work, get a good job that may lead to a career, save more money, and become financially independent, all while keeping their health coverage. Ticket to Work is a free and voluntary program that gives beneficiaries real choices that can help them create and lead better lives. Individuals who receive Social Security benefits because of a disability most likely qualify for the program. Goodwill Industries of West Michigan is a qualified Employment Network (EN) and staff coordinate and provide appropriate services to help beneficiaries find and maintain employment.

Services at Goodwill Career Center.

Transitional Housing and Employment Services Program

Focusing on helping homeless families make a successful transition into steady employment and stable housing, this program extends beyond traditional short-term emergency shelter. In addition to housing, program participants receive employability skills training, job search and placement assistance, financial literacy training, and other supports as needed in order to achieve self-sufficiency. Collaborative partner, Community enCompass refers program participants and maintains the Goodwill homes.

Services provided at other locations.

Vocational Evaluation

Goodwill provides in-depth, comprehensive diagnostic assessment and evaluation encompassing: physical capabilities, vocational interests, aptitude testing, knowledge of occupational information, academic skills, verbal/ cognitive skills, work skills and work tolerance, general work habits and characteristics, and vocational options and objectives. Vocational Evaluations can be carried out through standardized testing (such as WorkKeys), physical ability testing, and on-the-job observations of skills and needs. Individuals are referred through Michigan Rehabilitation Services (MRS) and other community organizations for assessments based on the needs listed above. Referral source serves as the authorizing agency for coverage of fees incurred by programing. Program length is dependent of types of assessments/service authorized. For additional Information please call (231) 722-7871.

Services at Goodwill Headquarters and other locations.

Work Activity / Work Readiness Program

These programs are designed to provide psychosocial / vocational rehabilitation for persons with developmental disabilities and mental impairments who need facility-based training and employment services, or who choose not to seek community-based employment. Participants may select from paid vocational training, basic skill building, community-based education, and volunteer opportunities. Participants are referred from Community Mental Health Services of Muskegon County, MAISD, local school districts, and other referral sources. Referring agencies are responsible for fees incurred from programing. Days of services are Monday through Friday from 8:30 a.m. to 3:30 p.m. Frequency of participation in programing is customized by individual service plans and needs. Additional information is available in Goodwill’s participant handbook. For additional Information please call (231) 722-7871.

Services at Goodwill Headquarters.

Work Adjustment Program

Serving persons with little or no work experience — or those who have been out of work for an extended period of time — the intent of this program is to help individuals understand the meaning, value, and demands of work, or to re-establish skills, attitudes, and work behaviors. Referral sources include Community Mental Health Services, Michigan Rehabilitation Services, and other outside organizations. Referral agencies fund costs incurred by programming. The time period for services is dictated by individual plan of service. For additional Information please call (231) 722-7871.

Services at Goodwill Headquarters.