Goodwill Industries receives ISO 9001:2015 certification

MUSKEGON — Goodwill Industries of West Michigan (GIWM) is pleased to announce that it has received ISO 9001:2015 certification for its Industrial Services Division. GIWM received its original ISO certification in 2008. This is Goodwill’s fourth-consecutive, three-year certification.

“Goodwill is committed to the ISO quality management system,” said Goodwill President and CEO Jeanette Hoyer. “We chose to pursue the 9001:2015 certification before the required deadline to stay current with our ongoing efforts to improve processes and efficiencies.”

The certification not only covers the work performed at Goodwill’s Industrial Services Center located inside Goodwill’s headquarter facility in Muskegon, but also industrial work performed at Goodwill’s Employment & Training Center in Holland. Goodwill provides services such as packaging and assembly through contracts with local manufacturers. The work provides paid skills training for people with disabilities and other barriers to employment. Workers are fully trained and supervised, and all work is inspected for quality assurance.

“ISO’s quality management system assists us in meeting our customers’ requirements and expectations,” said Goodwill Quality Assurance Manager Ron Baugh. “Our contract partners are assured that the development of their products are compliant with globally accepted standards often required by their own customers.”

No non-conformances were cited in the final audit report.

ISO (International Organization for Standardization) is an independent, non-governmental network of standard institutes of more than 163member countries. It is the world's largest developer of voluntary international standards and facilitates world trade by providing common standards between nations. Use of the standards aids in the creation of products and services that are safe, reliable, and of good quality, and help businesses increase productivity while minimizing errors. ISO certification also serves to safeguard consumers and end-users of products through conformity of internationally set standards.

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