What's New

Success Story: Brandon

Before coming to Goodwill, Brandon led a sedentary lifestyle. He says that he “did nothing and just sat at home.” Independence seemed unlikely for 27-year-old who was born with a brain malformation. Brandon is unable to drive due to his frequent seizure activity. Since his parents both work during the day, Brandon found himself secluded at their Ravenna home.

In 2014 Brandon’s cousin, who works at Health West as a clinical supervisor, shared with Brandon how beneficial Goodwill programming could be for him. Later that year, he enrolled in Goodwill’s Work Readiness Program, working at Goodwill while learning basic skills needed to be employed.

Brandon went on to participate in the Customer Service Training Program, where he learned the skills needed for entry-level customer service work – earning a National Retail Federation certificate of completion.

Brandon also took part in the Jayhawk Academy, a partnership between Goodwill and Muskegon Community College, which prepares individuals with disabilities for employment through soft skills training, interview skills, and résumé building. He learned how important it is to be accurate and to always be on time for his scheduled work shifts. Brandon successfully graduated from the academy and in October of 2016, was hired as a crew member at Burger King in Coopersville.

Brandon loves his job, he says he is a “jack of all trades.” He is proud of his ability to work in a fast paced environment where he keeps the dining room and kitchen clean and takes orders from guests as a cashier.

Brandon credits Goodwill programs for obtaining competitive, integrated employment in his community. “Without Goodwill and its programming, it’s safe to say that I would still be sitting at home, bored, doing not much of anything,” he says. And, Brandon would recommend these programs to anyone. “Goodwill helped me to blossom,” he says “My life is really good now. I accomplished something that I worked hard for and I am setting new goals for the future.”

Brandon’s manager at Burger King agrees and is actively giving him more responsibilities because his “potential for growth is so huge!”

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